It’s been 25 years since the landmark To Err Is Human report exposed the devastating impact of medical errors in U.S. hospitals, sparking the patient safety movement. While progress has been made, challenges persist, and the journey toward safer care is far from over.

Dr. Matt Austin from Johns Hopkins reflects on the wins and setbacks of the past quarter-century and highlight the critical priorities for healthcare organizations in 2025. Explore tools and strategies to reduce errors, improve care team communication, and build a safety-first culture.

This session will also examine the vital role of people, processes, and technology in delivering safe, reliable care for every patient.

Principal Faculty Member, Johns Hopkins Armstrong Institute for Patient Safety and Quality

Dr. Matt Austin is a Principal Faculty Member at the Johns Hopkins Armstrong Institute for Patient Safety and Quality. Dr. Austin provides strategic guidance on performance measures for the Leapfrog Group’s annual Hospital Survey, Hospital Safety Grade, and Ambulatory Surgery Center Survey.

His research focuses on performance measurement in healthcare, with current interests that include: understanding the role of transparency of quality and safety data in driving improvements in care delivery, measuring disparities in the quality of care, and measuring the diagnostic performance of hospitals.

•Master 2025 Safety Trends: Uncover the key trends and challenges shaping patient safety and keep your organization ahead in delivering safer, more effective care.

•Simplify Event Reporting: Learn how to simplify the reporting process, reduce unreported incidents, and proactively improve safety outcomes with actionable data analytics.

•Foster a Safety-First Culture: Discover tools and strategies to enhance communication, build trust across teams, and create a culture where safety is a core priority for all.