Global Call Center Outsourcing Market Full Report - by Product Type (Inbound Services, Outbound Services and Others); by End-use Industry (BFSI, Retail, Government, IT and Telecom, Defense and Others); by Region - Industry Outlook - 2016 - 2023

Pages : 150

Category : ICT & Semiconductor

Published On : Apr 2019

A call center is also known as a call center suite which is a centralized facility designed to handle large amounts of incoming and outgoing calls for an organization. The telephonic communication in a call center is both with the new and existing customers. A call center has automatic call distribution, outbound dialling, telephone switches, interactive voice response, intelligent routing, and various other components to attend to customer queries. A call center provides inbound as well as outbound services for large organizations. The inbound services include customer service, inquiry handling, tech support solutions, sales lead qualification, and other services, whereas outbound services include cross-selling and upselling, market research and survey, lead generation, product service promotion, appointment setting, and other services.
A call center outsourcing is a term used when an organization ties up with another organization having expertise in providing call center services. The global market for call center outsourcing is growing at a high CAGR during the forecast period. Many large organizations outsource call center services for cost benefit, flexibility, improved productivity, and efficiency in customer support. The cost can be reduced as the infrastructure, staff, and overhead cost reduce. In addition to these, the efficiency and productivity of an organization increase on outsourcing call center service, as there are employees dedicated only to handle customer calls and queries.
Organizations are using cloud-based services, adding a customized feature of video chat, predictive analytics, virtual agents, and various other features to enhance customer experience and provide better services compared to their counterparts. Outsourcing of call center services provides numerous advantages but at the same time, can affect an organizations reputation if the customers experience dissatisfaction. An organization may lose its customers owing to linguistic and cultural barriers, lack of knowledge by the call center service provider about the company it is working for, security and privacy concerns, and many such issues.
Segmentation
• By Product Type
o Inbound Services
o Outbound Services
o Others
• By Application
o BFSI
o Retail
o Government
o IT
o Defense
o Others
Region
• North America
o U.S.
o Canada
o Mexico
• Europe
o U.K.
o Germany
o France
o Spain
o Italy
o Rest of Europe
• Asia Pacific
o China
o Japan
o India
o South Korea
o Southeast Asia
o Rest of APAC
• LATAM
o Brazil
o Argentina
o Rest of LATAM
• Middle East Africa
o South Africa
o GCC
o Rest of MEA
Key players in the market
• Go4Customer
• WNS Global Services
• IBM Global Services
• Capgemini
• Accenture
• Infosys
• Cognizant
• Tata Consultancy Services
• Tech Mahindra
• HCL Technologies

Chapter 1 Preface
1.1 Report Description
1.1.1 Purpose of the Report
1.1.2 Target Audience
1.1.3 USP and Key Offerings
1.2 Research Scope
1.3 Research Methodology
1.3.1 Phase I – Secondary Research
1.3.2 Phase II – Primary Research
1.3.3 Phase III – Expert Panel Review
1.3.4 Approach Adopted
1.3.4.1 Top-Down Approach
1.3.4.2 Bottom-Up Approach
1.3.5 Assumptions
1.4 Market Segmentation Scope
Chapter 2 Executive Summary
2.1 Market Summary
2.1.1 Global Call Center Outsourcing Market, 2016-2023, (US$ Mn)
2.1 Market Snapshot: Global Call Center Outsourcing Market
2.2 Market Dynamics
2.3 Global Call Center Outsourcing Market, by Segment, 2018
2.3.1 Global Call Center Outsourcing Market, by Product Type, 2018, (US$ Mn)
2.3.2 Global Call Center Outsourcing Market, by End-use Industry, 2018, (US$ Mn)
2.3.3 Global Call Center Outsourcing Market, by Region, 2018 (US$ Mn)
2.4 Premium Insights
2.4.1 Call Center Outsourcing Market In Developed Vs. Developing Economies, 2018 vs 2023
2.4.2 Global Call Center Outsourcing Market: Regional Life Cycle Analysis
Chapter 3 Market Dynamics
3.1 Market Overview
3.2 Market Drivers
3.2.1 Improved productivity and efficiency
3.2.2 Operational cost reduction
3.3 Market Restraints
3.3.1 Linguistic and cultural barriers
3.4 Market Opportunities
3.4.1 Ability to focus on core business activities
3.5 Industry Value Chain Analysis
3.5.1 Analyst’s Views
3.6 Industry SWOT Analysis
Chapter 4 Global Call Center Outsourcing Market, by Product Type
4.1 Market Overview, by Product Type
4.1.1 Global Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
4.1.2 Incremental Opportunity, by Product Type, From 2018-2023
4.2 Inbound Services
4.2.1 Global Call Center Outsourcing Market, by Inbound Services, 2016-2023, (US$ Mn)
4.3 Outbound Services
4.3.1 Global Call Center Outsourcing Market, by Outbound Services, 2016-2023, (US$ Mn)
4.4 Others
4.4.1 Global Call Center Outsourcing Market, by Others, 2016-2023, (US$ Mn)
Chapter 5 Global Call Center Outsourcing Market, by End-use Industry
5.1 Market Overview, by End-use Industry
5.1.1 Global Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
5.1.2 Incremental Opportunity, by End-use Industry, From 2018-2023
5.2 BFSI
5.2.1 Global Call Center Outsourcing Market, by BFSI, 2016-2023, (US$ Mn)
5.3 Retail
5.3.1 Global Call Center Outsourcing Market, by Retail, 2016-2023, (US$ Mn)
5.4 Government
5.4.1 Global Call Center Outsourcing Market, by Government, 2016-2023, (US$ Mn)
5.5 IT and Telecom
5.5.1 Global Call Center Outsourcing Market, by IT and Telecom, 2016-2023, (US$ Mn)
5.6 Defense
5.6.1 Global Call Center Outsourcing Market, by Defense, 2016-2023, (US$ Mn)
5.7 Others
5.7.1 Global Call Center Outsourcing Market, by Others, 2016-2023, (US$ Mn)
Chapter 6 Global Call Center Outsourcing Market, by Region
6.1 Market Overview, by Region
6.1.1 Global Call Center Outsourcing Market, by Region, 2016-2023, (US$ Mn)
6.2 Attractive Investment Opportunity, by Region, 2018
6.3 North America Call Center Outsourcing Market
6.3.1 North America Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
6.3.2 North America Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
6.3.3 United States Country Profile
6.3.3.1 United States Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.3.4 Canada Country Profile
6.3.4.1 Canada Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.3.5 Mexico Country Profile
6.3.5.1 Mexico Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.4 Europe Call Center Outsourcing Market
6.4.1 Europe Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
6.4.2 Europe Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
6.4.3 United Kingdom Country Profile
6.4.3.1 United Kingdom Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.4.4 Germany Country Profile
6.4.4.1 Germany Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.4.5 France Country Profile
6.4.5.1 France Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.4.6 Italy Country Profile
6.4.6.1 Italy Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.4.7 Spain Country Profile
6.4.7.1 Spain Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.4.8 Rest of Europe
6.4.8.1 Rest of Europe Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.5 Asia Pacific Call Center Outsourcing Market
6.5.1 Asia Pacific Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
6.5.2 Asia Pacific Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
6.5.3 China Country Profile
6.5.3.1 China Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.5.4 Japan Country Profile
6.5.4.1 Japan Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.5.5 India Country Profile
6.5.5.1 India Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.5.6 Indonesia Country Profile
6.5.6.1 Indonesia Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.5.7 Thailand Country Profile
6.5.7.1 Thailand Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.5.8 Rest of Asia Pacific
6.5.8.1 Rest of Asia Pacific Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.6 Latin America Call Center Outsourcing Market
6.6.1 Latin America Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
6.6.2 Latin America Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
6.6.3 Brazil Country Profile
6.6.3.1 Brazil Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.6.4 Argentina Country Profile
6.6.4.1 Argentina Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.6.5 Rest of Latin America
6.6.5.1 Rest of Latin America Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.7 Middle East & Africa Call Center Outsourcing Market
6.7.1 Middle East & Africa Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
6.7.2 Middle East & Africa Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
6.7.3 Southern Africa
6.7.3.1 Southern Africa Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.7.4 Northern Africa
6.7.4.1 Northern Africa Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.7.5 GCC
6.7.5.1 GCC Call Center Outsourcing Market, 2016-2023 (US$ Mn)
6.7.6 Rest of Middle East & Africa
6.7.6.1 Rest of Middle East & Africa Call Center Outsourcing Market, 2016-2023 (US$ Mn)
Chapter 7 Competitive Intelligence
7.1 Introduction
7.2 Players Evaluated During the Study
7.3 Market Players Present in Market Life Cycle
7.4 Top 5 Players Comparison
7.5 Market Positioning of Key Players, 2018
7.6 Market Players Mapping
7.6.1 By Product Type
7.6.2 By End-use Industry
7.6.3 By Region
7.7 Strategies Adopted by Key Market Players
7.8 Recent Developments in the Market
7.8.1 Mergers & Acquisitions, Partnership, New Product Developments
7.9 Operational Efficiency Comparison by Key Players
Chapter 8 Company Profiles
8.1 Accenture
8.1.1 Accenture Overview
8.1.2 Key Stakeholders/Person in Accenture
8.1.3 Accenture Products Portfolio
8.1.4 Accenture Financial Overview
8.1.5 Accenture News/Recent Developments
8.2 Capgemini
8.2.1 Capgemini Overview
8.2.2 Key Stakeholders/Person in Capgemini
8.2.3 Capgemini Products Portfolio
8.2.4 Capgemini Financial Overview
8.2.5 Capgemini News/Recent Developments
8.3 Cognizant
8.3.1 Cognizant Overview
8.3.2 Key Stakeholders/Person in Cognizant
8.3.3 Cognizant Products Portfolio
8.3.4 Cognizant Financial Overview
8.3.5 Cognizant News/Recent Developments
8.4 Go4Customer
8.4.1 Go4Customer Overview
8.4.2 Key Stakeholders/Person in Go4Customer
8.4.3 Go4Customer Products Portfolio
8.4.4 Go4Customer Financial Overview
8.4.5 Go4Customer News/Recent Developments
8.5 HCL Technologies
8.5.1 HCL Technologies Overview
8.5.2 Key Stakeholders/Person in HCL Technologies
8.5.3 HCL Technologies Products Portfolio
8.5.4 HCL Technologies Financial Overview
8.5.5 HCL Technologies News/Recent Developments
8.6 IBM Global Services
8.6.1 IBM Global Services Overview
8.6.2 Key Stakeholders/Person in IBM Global Services
8.6.3 IBM Global Services Products Portfolio
8.6.4 IBM Global Services Financial Overview
8.6.5 IBM Global Services News/Recent Developments
8.7 Infosys
8.7.1 Infosys Overview
8.7.2 Key Stakeholders/Person in Infosys
8.7.3 Infosys Products Portfolio
8.7.4 Infosys Financial Overview
8.7.5 Infosys News/Recent Developments
8.8 Tata Consultancy Services
8.8.1 Tata Consultancy Services Overview
8.8.2 Key Stakeholders/Person in Tata Consultancy Services
8.8.3 Tata Consultancy Services Products Portfolio
8.8.4 Tata Consultancy Services Financial Overview
8.8.5 Tata Consultancy Services News/Recent Developments
8.9 Tech Mahindra
8.9.1 Tech Mahindra Overview
8.9.2 Key Stakeholders/Person in Tech Mahindra
8.9.3 Tech Mahindra Products Portfolio
8.9.4 Tech Mahindra Financial Overview
8.9.5 Tech Mahindra News/Recent Developments
8.10 WNS Global Services
8.10.1 WNS Global Services Overview
8.10.2 Key Stakeholders/Person in WNS Global Services
8.10.3 WNS Global Services Products Portfolio
8.10.4 WNS Global Services Financial Overview
8.10.5 WNS Global Services News/Recent Developments

List of Figures
FIG. 1 Global Call Center Outsourcing Market: Research Methodology
FIG. 2 Market Segmentation Scope
FIG. 3 Global Call Center Outsourcing Market, 2016-2023, (US$ Mn)
FIG. 4 Key Drivers, Restraints and Opportunities
FIG. 5 Global Call Center Outsourcing Market, by Product Type, 2018, (US$ Mn)
FIG. 6 Global Call Center Outsourcing Market, by End-use Industry, 2018, (US$ Mn)
FIG. 7 Global Call Center Outsourcing Market, by Region, 2018 (US$ Mn)
FIG. 8 Call Center Outsourcing Market In Developed Vs. Developing Economies, 2018 vs 2023
FIG. 9 Global Call Center Outsourcing Market: Regional Life Cycle Analysis
FIG. 10 Industry Value Chain Analysis
FIG. 11 Industry SWOT Analysis
FIG. 12 Incremental Opportunity, by Product Type, From 2018-2023
FIG. 13 Global Call Center Outsourcing Market, by Inbound Services, 2016-2023, (US$ Mn)
FIG. 14 Global Call Center Outsourcing Market, by Outbound Services, 2016-2023, (US$ Mn)
FIG. 15 Global Call Center Outsourcing Market, by Others, 2016-2023, (US$ Mn)
FIG. 16 Incremental Opportunity, by End-use Industry, From 2018-2023
FIG. 17 Global Call Center Outsourcing Market, by BFSI, 2016-2023, (US$ Mn)
FIG. 18 Global Call Center Outsourcing Market, by Retail, 2016-2023, (US$ Mn)
FIG. 19 Global Call Center Outsourcing Market, by Government, 2016-2023, (US$ Mn)
FIG. 20 Global Call Center Outsourcing Market, by IT and Telecom, 2016-2023, (US$ Mn)
FIG. 21 Global Call Center Outsourcing Market, by Defense, 2016-2023, (US$ Mn)
FIG. 22 Global Call Center Outsourcing Market, by Others, 2016-2023, (US$ Mn)
FIG. 23 Regional Market Scope
FIG. 24 Attractive Investment Opportunity, by Region, 2018
FIG. 25 GDP Growth
FIG. 26 Population Growth
FIG. 27 Top 5 Industries Contributing to GDP
FIG. 28 Major Importing Countries
FIG. 29 Major Exporting Countries
FIG. 30 United States Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 31 GDP Growth
FIG. 32 Population Growth
FIG. 33 Top 5 Industries Contributing to GDP
FIG. 34 Major Importing Countries
FIG. 35 Major Exporting Countries
FIG. 36 Canada Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 37 GDP Growth
FIG. 38 Population Growth
FIG. 39 Top 5 Industries Contributing to GDP
FIG. 40 Major Importing Countries
FIG. 41 Major Exporting Countries
FIG. 42 Mexico Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 43 GDP Growth
FIG. 44 Population Growth
FIG. 45 Top 5 Industries Contributing to GDP
FIG. 46 Major Importing Countries
FIG. 47 Major Exporting Countries
FIG. 48 United Kingdom Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 49 GDP Growth
FIG. 50 Population Growth
FIG. 51 Top 5 Industries Contributing to GDP
FIG. 52 Major Importing Countries
FIG. 53 Major Exporting Countries
FIG. 54 Germany Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 55 GDP Growth
FIG. 56 Population Growth
FIG. 57 Top 5 Industries Contributing to GDP
FIG. 58 Major Importing Countries
FIG. 59 Major Exporting Countries
FIG. 60 France Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 61 GDP Growth
FIG. 62 Population Growth
FIG. 63 Top 5 Industries Contributing to GDP
FIG. 64 Major Importing Countries
FIG. 65 Major Exporting Countries
FIG. 66 Italy Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 67 GDP Growth
FIG. 68 Population Growth
FIG. 69 Top 5 Industries Contributing to GDP
FIG. 70 Major Importing Countries
FIG. 71 Major Exporting Countries
FIG. 72 Spain Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 73 Rest of Europe Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 74 GDP Growth
FIG. 75 Population Growth
FIG. 76 Top 5 Industries Contributing to GDP
FIG. 77 Major Importing Countries
FIG. 78 Major Exporting Countries
FIG. 79 China Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 80 GDP Growth
FIG. 81 Population Growth
FIG. 82 Top 5 Industries Contributing to GDP
FIG. 83 Major Importing Countries
FIG. 84 Major Exporting Countries
FIG. 85 Japan Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 86 GDP Growth
FIG. 87 Population Growth
FIG. 88 Top 5 Industries Contributing to GDP
FIG. 89 Major Importing Countries
FIG. 90 Major Exporting Countries
FIG. 91 India Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 92 GDP Growth
FIG. 93 Population Growth
FIG. 94 Top 5 Industries Contributing to GDP
FIG. 95 Major Importing Countries
FIG. 96 Major Exporting Countries
FIG. 97 Indonesia Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 98 GDP Growth
FIG. 99 Population Growth
FIG. 100 Top 5 Industries Contributing to GDP
FIG. 101 Major Importing Countries
FIG. 102 Major Exporting Countries
FIG. 103 Thailand Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 104 Rest of Asia Pacific Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 105 GDP Growth
FIG. 106 Population Growth
FIG. 107 Top 5 Industries Contributing to GDP
FIG. 108 Major Importing Countries
FIG. 109 Major Exporting Countries
FIG. 110 Brazil Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 111 GDP Growth
FIG. 112 Population Growth
FIG. 113 Top 5 Industries Contributing to GDP
FIG. 114 Major Importing Countries
FIG. 115 Major Exporting Countries
FIG. 116 Argentina Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 117 Rest of Latin America Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 118 Southern Africa Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 119 Northern Africa Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 120 GCC Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 121 Rest of Middle East & Africa Call Center Outsourcing Market, 2016-2023 (US$ Mn)
FIG. 122 Players Evaluated During the Study
FIG. 123 Market Players Present in Market Life Cycle
FIG. 124 Market Positioning of Key Players, 2018
FIG. 125 Operational Efficiency Comparison by Key Players
FIG. 126 Accenture Financial Overview
FIG. 127 Capgemini Financial Overview
FIG. 128 Cognizant Financial Overview
FIG. 129 Go4Customer Financial Overview
FIG. 130 HCL Technologies Financial Overview
FIG. 131 IBM Global Services Financial Overview
FIG. 132 Infosys Financial Overview
FIG. 133 Tata Consultancy Services Financial Overview
FIG. 134 Tech Mahindra Financial Overview
FIG. 135 WNS Global Services Financial Overview

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List of Tables

TABLE 1 Market Snapshot: Global Call Center Outsourcing Market Value
TABLE 2 Global Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
TABLE 3 Global Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
TABLE 4 Global Call Center Outsourcing Market, by Region, 2016-2023 (US$ Mn)
TABLE 5 North America Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
TABLE 6 North America Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
TABLE 7 Europe Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
TABLE 8 Europe Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
TABLE 9 Asia Pacific Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
TABLE 10 Asia Pacific Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
TABLE 11 Latin America Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
TABLE 12 Latin America Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
TABLE 13 Middle East & Africa Call Center Outsourcing Market, by Product Type, 2016-2023 (US$ Mn)
TABLE 14 Middle East & Africa Call Center Outsourcing Market, by End-use Industry, 2016-2023 (US$ Mn)
TABLE 15 Top 5 Players Comparison
TABLE 16 Market Players Mapping – By Product Type
TABLE 17 Top Players Market Mapping – By End-use Industry
TABLE 18 Top Players Market Mapping – By Region
TABLE 19 Strategies Adopted by Key Market Players
TABLE 20 Mergers & Acquisitions, Partnership, New Product Developments
TABLE 21 Accenture Overview
TABLE 22 Key Stakeholders/Person in Accenture
TABLE 23 Board of Director
TABLE 24 Accenture Product Portfolio
TABLE 25 Accenture News/Recent Developments
TABLE 26 Capgemini Overview
TABLE 27 Key Stakeholders/Person in Capgemini
TABLE 28 Board of Director
TABLE 29 Capgemini Product Portfolio
TABLE 30 Capgemini News/Recent Developments
TABLE 31 Cognizant Overview
TABLE 32 Key Stakeholders/Person in Cognizant
TABLE 33 Board of Director
TABLE 34 Cognizant Product Portfolio
TABLE 35 Cognizant News/Recent Developments
TABLE 36 Go4Customer Overview
TABLE 37 Key Stakeholders/Person in Go4Customer
TABLE 38 Board of Director
TABLE 39 Go4Customer Product Portfolio
TABLE 40 Go4Customer News/Recent Developments
TABLE 41 HCL Technologies Overview
TABLE 42 Key Stakeholders/Person in HCL Technologies
TABLE 43 Board of Director
TABLE 44 HCL Technologies Product Portfolio
TABLE 45 HCL Technologies News/Recent Developments
TABLE 46 IBM Global Services Overview
TABLE 47 Key Stakeholders/Person in IBM Global Services
TABLE 48 Board of Director
TABLE 49 IBM Global Services Product Portfolio
TABLE 50 IBM Global Services News/Recent Developments
TABLE 51 Infosys Overview
TABLE 52 Key Stakeholders/Person in Infosys
TABLE 53 Board of Director
TABLE 54 Infosys Product Portfolio
TABLE 55 Infosys News/Recent Developments
TABLE 56 Tata Consultancy Services Overview
TABLE 57 Key Stakeholders/Person in Tata Consultancy Services
TABLE 58 Board of Director
TABLE 59 Tata Consultancy Services Product Portfolio
TABLE 60 Tata Consultancy Services News/Recent Developments
TABLE 61 Tech Mahindra Overview
TABLE 62 Key Stakeholders/Person in Tech Mahindra
TABLE 63 Board of Director
TABLE 64 Tech Mahindra Product Portfolio
TABLE 65 Tech Mahindra News/Recent Developments
TABLE 66 WNS Global Services Overview
TABLE 67 Key Stakeholders/Person in WNS Global Services
TABLE 68 Board of Director
TABLE 69 WNS Global Services Product Portfolio
TABLE 70 WNS Global Services News/Recent Developments

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