Global Smart Ticketing Market by Component (Software, Hardware, Service); by Product (E-kiosk, E-ticket, E-toll, Request Tracker, Others); by System (Open Payment System, Smart Card, Near-field Communication); by Application (Parking, Sports & Entertainment, Transportation, Others); and by Region (North America, Europe, Asia Pacific, Latin America, Middle East & Africa); - Global Forecast 2021 to 2027

The Global Smart Ticketing Market was valued at USD 6.8 Bn in 2020 and is expected to reach USD 17.2 Bn by 2027, with a growing CAGR of 14.1% during the forecast period.

Market Dynamics:

The global smart ticketing market is accounted to exhibit significant growth in the forecast period owing to the increasing popularity of wearable technology. Wearable smart gadgets are being experimented with innovations and are tested in each and every sector. Specifically in transportation sector, the mobile and wearable ticket is anticipated to be incorporated in buses, trains or trams in the forecasted period. For instance, in October 2018, in Switzerland, the STMicroelectronics, a semiconductor and electronics applications company, collaborated with Fidesmo, a contactless-services developer have launched a ready-to-use, secure, contactless payment option on smart watches and other wearable devices.

Smart Ticketing Market

Moreover, the global smart ticketing market is boosted with the higher adoption in transportation industries in varied regions. There are several smart card associations formed to install smart ticket systems at various public areas in developed and developing countries. For instance, the Asia Pacific Smart Card Association (APSCA) has been working consistently to implement smart ticketing systems all over the region. Furthermore, Japan, China, Korea, Malaysia, Hong Kong, Singapore, and Taipei are the first ones to enable smart ticketing in the country. One of the similar associations based in Europe are working on technological implementations in European region. Such associations are guaranteeing the growth of the market growth. For instance, in 2018, the transport secretary Chris Grayling announced plans to invest USD 95 million into smart ticketing technology across the rail network in England and Wales.

Apart from all the innovations going on, the global smart ticketing market is experiencing a bit of hindrance as the installation expenses required are huge in case of smart ticketing systems. Most of the times, the installations expenses include adoption of ‘open systems’, and ‘account-based’ ticketing systems which are necessitating a large investments therefore hampering the global smart ticketing market. However, the blockchain can be used to attain uniformity among different players and attain transparency in ticket booking processes, and thus the use of blockchain technology in smart ticketing is anticipated to offer a lucrative growth opportunity.

The Global Smart Ticketing Market Segmentation:

By Component

  • Software
  • Hardware
  • Service

By Product

  • E-kiosk
  • E-ticket
  • E-toll
  • Request Tracker
  • Smart Parking System
  • Ticket Machine
  • Ticket Validators

By System

  • Open Payment System
  • Smart Card
  • Near-field Communication

By Application

  • Sports & Entertainment
  • Parking and Transportation
  • Others (Healthcare, Essential Stores)

By Region

  • Asia Pacific
  • North America
  • Latin America
  • Europe
  • Middle East & Africa

The unique insights provided by this report also include the following:

  • In-Depth Value Chain Analysis
  • Opportunity Mapping
  • Sector Snapshot
  • Key Players Positioning Matrix
  • Regulatory Scenario
  • Strategies Adopted-Benchmarking Heat Map
  • Market Trends
  • Covid-19 Impact Analysis
  • Product Comparison
  • Competitive Landscape

Based on component, the software segment is expanding at the highest growth rate during the period

Based on component, the smart ticketing market has been segmented into software, hardware, and services. The software systems are expected to hold the largest market share in the year 2021. Several private companies and government bodies are looking forward to using smart ticketing software’s for long run. For instance, in August 2021, in Kolkata, India, the Centre for Railway Information Systems (CRIS) has developed software that is going to be installed in the 26 stations of the North-South line, the installation will benefit in cutting down of the long queue and help maintain COVID-19 norms

Moreover, the service segment is anticipated to grow at the fastest rate throughout the forecast period in global smart ticketing market. The rapid rise in digitalization in ticketing services to provide more convenient travel experience is driving the segmental growth. For instance, in March 2021, digital financial services platform PayTm, launched a smartcard recharge facilities for Bangalore Metro Rail Corporation Ltd (BMRCL) for commuters, on its smartphone app. This new service provided by PayTm will offer garden city commuters with a safe, seamless, travelling option and avoid long queues to buy smart card top-ups at metro stations.

Based on the systems, the smart cards are accounted for the largest market share

Based on systems, the market is categorized as Open Payment System (OPS), smart card, and Near-Field Communication (NFC). Amongst all, the smart card systems are applied at maximum places leading the segment to dominate the smart ticketing market. For instance, in July 2021, in India, the Chandigarh shared its plan to issue 10,000 smart cards to be used by CTU bus commuters. These smart cards were designed by the Society for Promotion of IT in Chandigarh (SPIC), as smart passes being used in Chandigarh priory lacked digital qualities.

Based on regions, Europe accounted for the largest share in 2020

Geographically, the market has been segmented into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. Amongst all, the European region was accounted to dominate the market in the year 2020. This domination is anticipated to remain constant owing to the huge presence of market players in this region.  The global smart ticketing market players provide the region with large manufacturing, and service providing units, generating a larger economic activity. For instance, in August 2021, the yahoo finances stated that Infineon Technologies AG is showing positive growth in smart ticketing market, the company is observed to earn positive revenues and have free cash flow development for the year.

Moreover, the Asia Pacific region is accounted to grow at the fastest rate owing to increasing government initiatives taken in favour of smart ticketing market. For instance, The Indian government launched a digital platform, named digital India program, boosting the cashless transaction in the country. This will lead to increased usage of cashless transaction options such as tap-to-pay cards, and smart cards.

The report also provides in-depth analysis of market dynamics such as drivers, restraints, opportunities, and challenges


  • Growing preference for cashless transactions
  • Advancements in technologies such as barcode, QR-code, local wireless ticketing, etc.
  • Growing demand from varied industries like sports, tourism and entertainment
  • Rising demand for wearable technologies


  • High investments and operational costs
  • Centralized framework for smart ticketing


  • Demand for blockchain usage in smart ticketing systems


  • Data safety and security issues
  • Designing an open architecture

COVID-19 Impact on the Market

The impact of COVID-19 has greatly affected the smart ticketing market. The impact on the market is considered to be negative as the outbreak has dramatically imposed restrictions on varied activities such as travelling, ground sports tournaments, offline entertainment sector and much more. The restrictions on such activities had simultaneous effect on usage of smart ticketing systems thus declining the smart ticketing statistics in recent years. Some of the regions which are majorly depended on tourism for their income sources are estimated to experience a decline in their GDP due to the decline in tourism activity. Moreover, public transits are anticipated to be affected at the most. For instance, In March 2020, Washington DC witnessed a decline of 90% in metro-rail ridership, and a decline of 75% in buses ridership.

The report also provides in-depth analysis of key trends in smart ticketing market

  • Rapid advancements in the smart ticketing technologies are observed to make an existence in the forecast period for the market. One such technological advancement includes using sensors on the on the public vehicles to detect the applications on passenger’s smart phones
  • The increasing demand for blockchain technology to secure transactional information and provide end-to-end encryption in smart ticketing systems is anticipated to propel the smart ticketing market growth in forecast period

The report also provides an in-depth analysis of recent news developments and investments

  • In April 2020, Infineon Technologies AG has announced its successful acquisition over Cypress Semiconductor Corporation, a san-Jose based company in IoT Market. This acquisition is aimed to benefit Infineon Technologies with increased global reach and advanced technological support structure.
  • In August 2019, Hitachi Rail has announced that it has been meticulously testing smart ticketing technology for Trenito Transportation in Trento, Italy. Hitachi Rail is looking forward to bring the technology to the United Kingdom to apply with trams, trains and buses. The company is also exploring ways to advance the smart ticketing systems using sensor beacon technology.

Company Profiles and Competitive Intelligence

The key players operating in the market are:

  • Hitachi Rail
  • Indra
  • HID Global Corporation
  • Gemalto NV
  • NXP Semiconductors
  • Giesecke & Devrient GmbH
  • Infineon Technologies AG
  • CPI Card Group Inc.
  • Inside Secure
  • Xerox Corporation
  • Confidex Ltd.
  • Cubic Corporation
  • ASK
  • Oberthur Technologies
  • INIT
  • Masabi
  • PayiQ
  • Scheidt & Bachmann
  • SecuTix
  • Siemens
  • Thales
  • Ticketer
  • ACT
  • Atsuke
  • Cammax
  • Conduent
  • Confidex Ltd.
  • Corethree
  • Flowbird Group

Frequently Asked Questions (FAQs)

The global Smart Ticketing market was valued at USD 6.8 Bn in 2020 and is anticipated to reach USD 17.2 Bn by 2027.

The Smart Ticketing market is estimated to grow at a compound annual growth rate (CAGR) of 14.1% during forecast period.

In the base year 2020, Europe accounted for a market size of approx. USD 4.3 Billion in the smart ticketing market.

Yes, the report provides the COVID-19 impact analysis for the market.

a.A few key players include, but not limited to: Hitachi Rail, Indra, HID Global Corporation, Gemalto NV, NXP Semiconductors, Giesecke & Devrient GmbH, Infineon Technologies AG, CPI Card Group Inc., Inside Secure, Xerox Corporation, Confidex Ltd., Cubic Corporation, ASK, Oberthur Technologies, and INIT

Related Reports

Need specific market information ?

Ask for free product review call with the author

Share your specific research requirements for a customized report

Request for due diligence and consumer centric studies

Request for study updates, segment specific and country level reports

  1. Introduction
    1. Product Outline
    2. Smart Ticketing Market Definition
    3. Different Types of Smart Ticketing
    4. Analysis of Smart Ticketing  ecosystem
    5. Supply Chain Analysis
    6. Covid -19 Impact
    7. Market Dynamics
      1. Drivers
      2. Restraints
      3. Opportunities
      4. Threats
    8. Technology Overview
  2. Smart Ticketing  Market Pricing Analysis
    1. Prices of Smart Ticketing   
  3. Smart Ticketing  Market by Component
    1. Software
    2. Hardware
    3. Service
  4. Smart Ticketing  Market  by Product
    1. E-kiosk
    2. E-ticket
    3. E-toll
    4. Request Tracker
    5. Smart Parking System
    6. Ticket Machine
    7. Ticket Validators
    8. Others
  5. Smart Ticketing  Market  by System
    1. Open Payment System
    2. Smart Card
    3. Near-field Communication
  6. Smart Ticketing  Market by Application
    1. Parking
    2. Sports & Entertainment
    3. Transportation
    4. Others
  7. Regional Analysis
    1. North America
      1. US
      2. Canada
      3. Mexico
    2. Europe
      1. Germany
      2. UK
      3. France
      4. Norway
      5. Italy
      6. Spain
      7. Netherlands
      8. Rest Of Europe
    3. Asia Pacific
      1. China
      2. India
      3. Japan
      4. Australia
      5. New Zealand
      6. Rest Of Asia Pacific
    4. Middle East and Africa
    5. South America
  8. Key Strategic Insights
    1. New Applications
    2. Emerging Technologies
    3. Opportunity mapping
    4. Critical Success Factors
    5. Environmental Impact and sustainability issues
    6. Consumer preferences
  9. Key Market Trends / Recent Developments
  10. Competitive Scenario
    1. Competitive Strategies of Key Players
      1. Mergers and Acquisitions
      2. Investments
      3. Joint Ventures
      4. New Product launches
    2. Strength of product portfolio
    3. Ranking of Key Players
    4. Presence of players by Geographies
  11. Key Global Players
    1. Hitachi Rail
    2. Indra
    3. HID Global Corporation
    4. Gemalto NV
    5. NXP Semiconductors
    6. Giesecke & Devrient GmbH
    7. Infineon Technologies AG
    8. CPI Card Group Inc.
    9. Inside Secure
    10. Xerox Corporation
    11. Confidex Ltd.
    12. Cubic Corporation
    13. ASK
    14. Oberthur Technologies
    15. INIT

Choose License

License Type
Ask for Customization

Why Choose AllTheResearch?

  • Monthly market updates for 6 months
  • Online access of reports
  • Options to buy sections of report
  • Critically analysed research on Quadrant Positioning of your company.
  • Syndicated report along with a supplementary report with objective-based study
  • Get profiled in the reports.Expanding your visibility across our network of readers and viewers
  • We provide local market data in local language on request
  • A complementary co-branded white paper
  • Flat consulting fee based exclusive studies. Consult at the price of syndicate
  • Access to expert team for free transaction advisory service.
Speak to Analyst

Quick Inquiry

Follow Us

Choose License

License Type
Ask for Customization