CX JOURNEY TO OPTIMIZE PAYROLL MANAGEMENT

• OVERVIEW
• HOW TO ENSURE A GOOD CX & EX?
• KEY TRENDS
• CHALLENGES
• CONCLUSION
•  

OVERVIEW:

• CX represents Customer Experience (CX).  It is the notion that customers have of an organization and is primarily built on interactions between the consumers and the cooperation. At times it is also referred to as ICX which stands for Interactive Customer Experience which specifically focuses on the ever-increasing digital retail activities which are extremely different than the traditional communication methods.  It is well known that CX and EX (Employee Experience) are largely linked to each other. Both of these concepts and principles cooperate in order to amplify the organization’s progress.
• A good CX ensures an expansion in business revenue and also promotes the brand’s quality and popularity in the market. EX, on the other hand, focuses on employee experience that is the well-being of the employee and a promised progress from recruitment to retirement, in terms of health (be it financial, mental or physical), technology advancement and cultural aspects.
•  Since employees are one of the key workers that determine the CX of a company, EX therefore indirectly has an impact on sales and revenue. A good EX ensures a dedicated and loyal workforce and is almost always proportional to the employee’s productivity. It is oftentimes in the industry said and implemented that CX=EX.